July 2023 Newsletter: Steady as she goes
Updated
We know most of you are heads down in your busiest days, so we've focused on info that could be most helpful to reduce the friction and give you some peace of mind, while you keep WOWing your guests! Here's to a great season - Steady as she goes!
In this issue:
- Peek Season Pro Tip: How to answer in-season reporting questions FAST
- Product Updates: Reducing Friction with Guests
- Top FAQs are about Refunding and Marketing
- New Reservations System Integration Partner: Zaui
- For Your Calendar: Customer Webinar Coming In September
- Keep them Current!! >> It's Not Too Late to Get Staff A Refresher
Peek Season Pro Tip: How to answer in-season reporting questions FAST
When business is hoppin', it's hard to make time to keep tabs on the business details. So, we're here to remind you that checking a few reports is a quick way to know how your photo/video sales and marketing program is going. Here's 3 questions you can answer with PicThrive reporting, and HOW you can quickly run those reports. Plus, you can always browse all the Reporting Help pages.
- Am I on track for hitting our end-of-season or end-of-year goals?
- How do our photo/video sales for this year compare to last year?
- Are we hitting our social sharing targets?
Monitoring your Gallery Review Clicks and which types of Reviews are getting activity gives you potential quick wins to build up your brand, and even drive direct bookings. If you're looking to build up your presence on a particular Review site, and you're not seeing that activity in your reports, then you could use the advanced store advertising spaces to run a promotion for more reviews. > Get more ideas on generating direct bookings from our recent blog post.
Product Update: Reducing friction for more WOW
The most recent small, but very helpful, product updates are all about reducing friction with your guests and staff. You can always see what's new by viewing the 'Announcements' section within the Workspace.
- Reviewing Email history just got easier, too! History Dialog now shows the contents of the email, including when refunding Stripe payments. You'll find a refresher on all the helpful info within the Email Contents here, including a short demo video to walk you through it.
- Quickly see, and verify, which of "Today's" guests were sent an email and which still need one. View Emails linked to an Album to View the "Guest List" inside the Send Dialog.
Top FAQs
To help your team get ahead or save a little time getting straight to the answers, we're flagging a couple of the top questions coming in from customers.
- How do I refund a customer?
- How to use photos for marketing, AKA - Adding souvenir photos to every album
Zaui is a New Reservations System Integration Partner
Designed for tour operators to easily set up, organize and update tours and activities for online and mobile bookings. Operators can also boost their reach by connecting with other online channels via the Zaui-to-Zaui distribution channels, or through OTA connections. For Zaui users, you can click to install the PicThrive integration from your Zaui account. View details here.
For Your Calendar: NEW Webinar Coming In September
Why is PicThrive hosting a NEW way to talk with our team? Why not!? Your success is our success, so we're creating a new way you can stay up to date with the PicThrive product, our team and the industry. Sept 12 we're hosting our FIRST quarterly customer update, and you can use this Calendly link to add it to your calendar now. |
What to expect in this webinar?
- 🙊 No B.S. - Just some helpful info, either in the form of quarterly company updates or product tips to help you optimize your program
- 🗣️ Similar topics to what's in the Newsletter. Some people like to read, and some do not. So the webinar is for those people who want to hear what's up, or have a chance to say hi to other operators and feel connected to a successful community of operators around the world.
- 📆 Consistent communications - You can watch the newsletter for reminders of what’s been covered and what’s coming up.
Keep Them Current!! >> It's Not Too Late to Get Staff A Refresher
We have created weekly live training sessions for you and your team to refresh your memories on all the Workspace features. We highly recommend ALL new staff take the Workspace course.
We’re still offering regular live training sessions for any new staff or team members who need a refresher.
- Get to the Know the Workspace - cut down on guest support issues
- Brand Your Store and Guest Gallery - expand the online branded guest experience
