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How Automations Efficiently Improve the Guest Experience

Efficiently Improve the Guest Experience with new Automation Features. What's so exciting about the new Automation capabilities within the Workspace? Faster delivery, spot-on timing, and fewer suppor…

Carrie Mamantov
Updated by Carrie Mamantov

Efficiently Improve the Guest Experience with new Automation Features

What's so exciting about the new Automation capabilities within the Workspace?

Faster delivery, spot-on timing, and fewer support hiccups.

How to describe Automations?

Fine-tuned email sending and management—like upgrading to a premium tour experience.

In the March Live Learning Session, we introduced how your team can take full advantage of a new set of behavior-based triggers. Here's a few ways you can customize the workflows to fit your business rules.

Ready to see how it works?

Click to launch a short tutorial that walks you through the main features. Watch for the interactive steps (click here reminders) to help you follow along.

Learn how each feature works

Feature

What It Does

Benefits

Album-to-Tour Matching

Match one tour to one album, separate the matching system from the sending system, easier to test how albums will match.

Simplifies pairing albums with tours removing duplicate rules so we match more and creates a more engaging guest journey.

Streamlined Email Triggers

No more duplicating rules, having to know when tours will be back for automations to trigger. Indicators on album cards to show you if an album won’t trigger an automation.

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Clear setup and indicators ensure seamless communication.

Relative Time Triggers

Sends albums as soon as they’re ready, like a tour bus leaving right on schedule.

Prompt delivery of guest memories as soon as it uploads or flexible timing options, with automatic payment capture and sending via your integrated reservation system*.

Automation On/Off Control

Lets you toggle automations on or off with a simple switch—was there an issue with photos one day, or if you have a corporate group that doesn’t need a barrage of emails.

Full control over your automations, ensuring the perfect communication vibe for any occasion.

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