Make sure your camera is in the List of supported cameras. Update your camera’s firmware. Eg. Canon Support.. Download the CCAPI Activation Tool as provided to you by PicThrive Support. We will need…
Live Onboarding Training Sessions. Put these on your calendar so you can ramp up with our experts guiding you through each phase of the set up process. After creating your account, you're required to…
To help communicate with your guests, we recommend putting up visible posters in your office. These help guests know that there are photos/videos available for purchase, what they get, and how they c…
The Admin pages allow you to view and edit your name, billing, marketing reports, and sales reports.
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Multiple ways to contact us. helpnow@picthrive.com
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All the info you need to get up and running, or to train new staff!
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We provide specialized services to help your guests, so your staff time is freed up!
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Every email sent via PicThrive is tracked and listed on the History page to provide you with complete transparency. It will give you a record of all orders sent and allow you to help your guest in their time of need.
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We partner with various Reservation Systems and Waiver platforms to make your life better!
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The Pending section will show any Pending orders or emails. These can be created via a Tablet, or the Send Dialog on the Workspace.
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PicThrive Instant is a desktop application to work with Tablets, slow internet and faster copying.
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Your Stores are what people see and interact with in your Account. Every album uploaded is assigned to a store.
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Common technical issues customers face.
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Create albums, upload photos and send orders. The workspace is your main day-to-day page.
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Make sure your retail office is setup to be serve your customer with PicThrive
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