Skip to main content

👋 Hey! How can we help?

Top Articles

Send Album Overview

Enable CCAPI on your Canon Camera

Automatic SD Card Uploading / New Drive Detection

Admin
Commission Reporting
Create Another User Account/Login
Export all emails sent in the last quarter
How can I see how much Storage I'm using?
How do I keep track of In-Store Sales?
Invoice Day Summary
Invoice Line Items
Permissions Overview
Report Email Notifications
Sales Overview
Sales and Marketing Analytics
Sales with PicThrive's POS
Stripe Sales

Automations
Automations

Contact
A simple icon of a bookmark with a star near the bottom to represent a featured article A simple ribbon icon. It has a slightly rounded border and a star at the bottom of it. ​ Contact Us

Getting Started
Be a better photographer
Camera Suggestions
Cheat Sheets
Getting Started Resources
How to communicate to Guests
Mailing List
Posters and Photo Business Cards
Retail Sales Training
Training Videos

Guest Management
Guests Page

Guest Support
Customer Support for my Guest
Guest FAQ
How do I provide technical support to my customers?

History
A customer didn't receive their email
Delete, Cancel or Credit an Email
Email Contents
Email History Record
Email Status
Email Types
Find Email or Order
How do I resend an email?
How do I resolve bounced emails?
Where do I see SMS history?

Integrations
Auto-sales for Photos and Videos
Automated Emails
Guest Name Search for Email + Phone Auto Complete
How can I do pre-sales with my reservation system?
How can I see if Integrations are working or sending emails?
Integration Status
Integrations
PicThrive - New Integration Partners
Smartwaiver Integration Instructions
WaiverFile
Why connect your Res or Waiver System with PicThrive?
Zapier

Marketing
Custom Gallery Domain
Custom Store Domain
How can I download a few selected pictures from an album for in-house (marketing) use?
How to setup Google Analytics
Marketing Overview
Retargeting

Newsletters & Videos
A simple icon of a bookmark with a star near the bottom to represent a featured article A simple ribbon icon. It has a slightly rounded border and a star at the bottom of it. ​ Top 10 Optimization Tips for Operators
Highlights from America Outdoors 2024
How Automations Efficiently Improve the Guest Experience
Jan 2023 Newsletter: Are you getting everything you can from PicThrive reports?
July 2023 Newsletter: Steady as she goes
March 2023 Newsletter: We know your time is valuable
May 2023 Newsletter: Prepping staff for busy season, building your brand
November 2023 Newsletter - Learn something new this month
Sept 2023 Newsletter: Comin in HOT! 🔥

Pending
A customer left without paying, what do I do?
Add All Photos/Videos to a Pending Order
An email won't send. What do I do?
Approve an Order
Edit Email Address of a Pending Order
Edit Phone Number
Finding the Album of a Pending Order
How do I delete a pending order?
How do I know how much to charge a customer for a pending order?
How do I know if a customer's order was sent?
How to Edit Guest's Contact Information on Pending Page
How to view specific Photo/Video Details in a Pending Order
Missing/Invalid Email for a order in Pending Tab
Pending Details
Pending Details for Items Sent Through the Workspace
Pending Item Entry

PicThrive Instant
A simple icon of a bookmark with a star near the bottom to represent a featured article A simple ribbon icon. It has a slightly rounded border and a star at the bottom of it. ​ PicThrive Instant Installation
Adjust Computer Sleep Settings
Automatic QR Code Album Creation
Automatic SD Card Uploading / New Drive Detection
FTP Server for Automatic Camera Transfers
Find a computer's IP Address
Folder Detection / Monitoring
PicThrive Instant - First Setup
PicThrive Instant Cache
PicThrive Instant Specific Settings
QR Code not being detected
Save additional copies to Local Computer

Reporting
A simple icon of a bookmark with a star near the bottom to represent a featured article A simple ribbon icon. It has a slightly rounded border and a star at the bottom of it. ​ 3 Ways to Reflect on Year over Year Sales Activity
A simple icon of a bookmark with a star near the bottom to represent a featured article A simple ribbon icon. It has a slightly rounded border and a star at the bottom of it. ​ How Do I Pull Year-end Sales? Sales Overview Report
How Do I Check Types of Review Clicks?
How Do I compare My Sales to Last Year?
How do I Check Review Clicks In Galleries?

Stores
Add a Secret
Adding a 'Buy Photos' Button to your website
Can I delete a Store?
Customize Watermark
Customize my Store
Gift Cards
How can I visit my online store?
How do I Create a New Store?
How do I refund a customer?
Managing Multiple Stores in the Workspace
Online Store Button

Stripe Setup
Connecting Stripe to PicThrive
Contacting Stripe Support
Required Stripe Account Information

Technical Support
360 Video
Apple iPhoto - Drag & Drop
How are photos sorted when displayed to the customer?
How do I make my uploads go faster?
I forgot my password
Sales Overview Troubleshooting Tips
Troubleshooting PicThrive Instant Install
Uploading files from an SD card
What does "Warning your session expires in 6 hours" mean?

Workspace
Album Card
Album Tour
Create a New Album Title Suggestion
Create an Album
Custom Album Price
Date Navigation
Delete an Album
Filter Selected Store on the Workspace View
Hide Albums by default
Hide an album
How do I download photos without sending an album?
How to upload photos or videos
Keyword Filter
Manage Album
Moving & Copying Content between Albums
Moving Albums
PicThrive AutoEnhance
Recycle Bin
Scheduling
Selecting Photos/Videos Inside an Album
Slideshow
Smart Album Title
The Manage Album Toolbar
Upload Errors
Upload Settings
Wrong Date on the Workspace - Albums Show on Wrong Date

Your Retail Office

Contact