Guest FAQ

Learn the answers to the top questions your guests will ask about their new cloud-based photo and video albums.

What do I get?

You get an online gallery that you can instantly view and share from your phone. You'll also get unlimited downloads to save the memory forever.

Will you email me?

You'll get an email with a link to an online gallery that you can immediately view from any device and from which you can also download the photos/videos at any time.

How long will the photos stay online?

Your photos/videos will stay up for at least 1 year, so you can view, share, and download as much as you want.

Do I get prints?

Your photos are print-ready, so you can take it to your favorite print shop and get it done fast and cheap. This way the print won't get wrecked on your travels. We recommend checking out local stores like Costco, or online at Shutterfly if you want to get your digital purchase printed.

I need help with my photos.

Simply reply to the email or click on the support link in the email. Experts will help you out with anything you need.

My photo/video email never came through.

Visit guests.picthrive.com and use our Self-Serve tool. It will automatically find any emails or purchases sent to your email address! It will also let you esclate your confirm to the PicThrive Guest Support Team.