Sept 2023 Newsletter: Comin in HOT! π₯
Updated
In this Issue:
- FIRST! Customer Update Virtual Meeting Sept 12
- User Tip: How to resend an album to a guest
- Feedback Survey - we want to hear how it's going
- Product updates from July and August
- Top 3 FAQs
- FYI: 2024 Pricing changes for NEW accounts
π Join us Sept 12 (5pm Eastern) for our FIRST live Customer Update π
Our first live Customer Update is designed to review what's been happening and what's coming up. Don't miss a chance to ask questions and learn about the latest product updates.
π₯Hot Tip: How to resend guest support email π₯
Cut down on the friction by being the first line of response for your guests.Β
π Feedback Survey - We want to hear from you π
Tell us what has worked this season and what your challenges were. Carve out 5 minutes and maybe even submit a video...
π£ Product Updates π£
If you missed the Product Announcements within the Workspace, here's a recap.
There's a new feature in Automated Emails for "Add-ons"
- Introducing Automated Emails for "Add-ons"!
- π· Seamlessly connect with your guests who've pre-purchased Photo/Video packages.
- π© Automatically send them their cherished memories.
- π Streamline the process through our integrated reservation system.
- π Enhance guest experience with hassle-free delivery. Experience the future of guest engagement with our new feature!
- Read the details in our Help docs
New 'Folder Monitoring' for organizing photos with PicThrive Instant
- "Folder Detection" to automatically find new photos/videos and easily add them into PicThrive.
- Get more info here in Help docs
Are you using Favorites to its fullest?
- Navigate to "Workspace" then click on "Favorites" on the left hand menu on the Web. You will see a list of all the photos you and your team have favorited.Β
- Saving photos to your Favorites gives you another marketing tool -- highlight promotions, reuse in social media or run your own photo contests.
πTop FAQs π
- PicThrive Instant Installation - find our step-by-step instructions, including troubleshooting.
- Send Album Overview - there's some quick videos to help you see how it works.
- How do I download albums without sending - Screenshots show you what to expect, including the different download options by browser.
FYI: 2024 Pricing changes for NEW accounts
In August, we sent an email to all our customer contacts advising of future changes coming for new accounts that get onboarded in 2024. There's no action for you to take. We just wanted customers to be aware.Β It's a great time to encourage friends to lock in our current pricing if they've been considering a photo sales and marketing program.
Joining our Customer Update event is a great chance to ask questions, or you can request time to talk by booking a 30 minute calendar spot with the Success team.
