How can I see if Integrations are working or sending emails?
Your Integrations are managed through our Integrations page. You can edit any rules, view available bookings, and watch the progress of Automated Rules.
1. Log into your workspace https://workspace.picthrive.com/workspace
2. On the left-hand menu click on "Integrations"
3. On the top of the screen click "Automated Emails"
4. Use the menu on the top right to change which Store you are viewing
5. Click on the calendar to change to a date with bookings
6. You will see a list of tours for this day. Tap the down arrow next to a tour to see all the associated bookings.
7. For each booking you will see the guests name, contact details, etc. You can also see the status of the Automation to see if it got sent or not
The status next to each person will tell you information about if the email was sent, waiting to send, or not sent.
- Activated (Name of Automated Email Rule)
- This status will show if the guest was sent an email. The brackets will indicate which of the Automated Email rules was used for this guest.
- Ignored (Ignored Reason)
- If an email was ignored, and thus not sent any emails it will show like this. The brackets will indicate a hint or reason the guest wasn't sent anything. This could include
- If the user received direct email too recently. For example, they made a purchase instore, staff already sent them a link to buy online, or they were sent an email for a different tour recently.
- If no Automated Email rules can match this guest's tour to an album, it will be ignored.
- Other reasons may also appear
- If an email was ignored, and thus not sent any emails it will show like this. The brackets will indicate a hint or reason the guest wasn't sent anything. This could include
- If no status is visible, then the booking is waiting for an Automated Email Rule to run on its schedule.
Do Automated Emails appear on the History page?
For Store Links, they will not appear on the History page.
For Pre-Purchases, they will appear on the History page as a "purchase".
