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Getting your financials ready for the season
How can I provide a guest with free photos or videos?
How do I pay a failed invoice?
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How much storage is included?
Storage FAQ
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Commission Reporting
Create Another User Account/Login
Export all emails sent in the last quarter
How can I see how much Storage I'm using?
How do I keep track of In-Store Sales?
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A customer didn't receive their email
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Where do I see SMS history?
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PicThrive API
Smartwaiver Integration Instructions
WaiverFile
Why connect your Res or Waiver System with PicThrive?
Zapier
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Guest Gallery
Custom Gallery Domain
Custom Store Domain
How can I download a few selected pictures from an album for in-house (marketing) use?
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Snap+Grow Customer Webinars
Branding & Marketing: Snap + Grow Webinar
How to Use New Features, Snap + Grow Customer Webinar
Planning a Clear Path: Snap + Grow Webinar
Watch Product Demos and Feature Highlights: Snap + Grow Webinar
Jan 2023 Newsletter: Are you getting everything you can from PicThrive reports?
July 2023 Newsletter: Steady as she goes
March 2023 Newsletter: We know your time is valuable
May 2023 Newsletter: Prepping staff for busy season, building your brand
November 2023 Newsletter - Learn something new this month
Sept 2023 Newsletter: Comin in HOT! 🔥
Top 10 Optimization Tips for Operators
Pending
A customer left without paying, what do I do?
Add All Photos/Videos to a Pending Order
An email won't send. What do I do?
Approve an Order
Edit Email Address of a Pending Order
Edit Phone Number
Finding the Album of a Pending Order
How do I delete a pending order?
How do I know how much to charge a customer for a pending order?
How do I know if a customer's order was sent?
How to Edit Guest's Contact Information on Pending Page
How to view specific Photo/Video Details in a Pending Order
Missing/Invalid Email for a order in Pending Tab
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Pending Details for Items Sent Through the Workspace
Pending Item Entry
PicThrive Instant
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Enable CCAPI on your Canon Camera
How to connect a Camera to PicThrive Instant
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List of supported cameras
Adjust Computer Sleep Settings
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QR Code not being detected
Save additional copies to Local Computer
Reporting
3 Ways to Reflect on Year over Year Sales Activity
How Do I Check Types of Review Clicks?
How Do I Pull Year-end Sales? Sales Overview Report
How Do I compare My Sales to Last Year?
How do I Check Review Clicks In Galleries?
Stores
Coupons
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How do you want to price photos and videos?
Online Store Pricing Overview
Online Store Tax
Per Album vs Per Day Pricing
Pricing Schemes
Stripe
Export Stripe Data
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What happens on chargebacks?
Add a Secret
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Workspace
Custom Email Templates
Custom Email Templates
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Custom Email Tip: Connect Guests with Your Brand
Custom Email Tip: Coupon Codes to Generate Return Business
Merge Tags: Definitions and Use Cases
Media
Favoriting Photos & Video
Remove Favorited Photos from the Favorites Folder
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Sending
SMS
Am I charged for including a phone number/sending an SMS?
Are guests charged extra for SMS?
Can guests reply to SMSs (texts) to get customer support?
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What countries can I send an SMS (Text) to?
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When I send an SMS (text), what does the guest receive?
Why do I have to still enter a guest's email if I have their SMS number?
Auto Correct
Auto Syncing Entire Album Sends
Guest List
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Pending emails & orders for an album
Send Album Overview
Send a certain quantity of photos/videos
Send a full album
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Souvenir Albums
Add Souvenir Photos/Videos to an Album
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Create an Album
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Moving Albums
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Smart Album Title
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Your Retail Office
Kiosks
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Recommended Tablets
TV
- All Categories
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- Commission Reporting
Commission Reporting
Many Tour Operators pay their guides, photographers or sales staff a commission based on their Photo Sales. To help aim with that, we have provided a few reports and tools below. PicThrive provides a…
Many Tour Operators pay their guides, photographers or sales staff a commission based on their Photo Sales. To help aim with that, we have provided a few reports and tools below.
PicThrive provides a few different methods to help you generate your sales commissions. Below are the following sections:
- Basic - Count of albums sold with the album names.
- Advanced - Raw metric data including sale amount for both instore and online
- PicThrive POS Sales Only - Each sale through PicThrive's POS, includes the guest email & refunds.
- Instore Sales Only (Slow) - Each instore sale through your POS, but does not include sale amounts.
Each section includes a "Benefits & Limitations" callout. Please review them to find the best report that works for your needs.
Basic
- In general we recommend heading over to your Sales & Marketing Analytics.
- Click on More Reports and select Album Sales.
- Change the date range to the days you wish to cover.
- Wait for the report to generate, and then click the "Download" icon on the top right of the green bar.
This report will contain a total next to each album name for the # of sales made. You can view how many were sold via our POS and how many were sold by your POS.
You can then use this report in Google Sheets or Microsoft Excel. We have created a simple template here you can use to search for guide totals: Google Sheet. Be sure to make a copy so you can edit it!
- Quickly get a # of album sold per guide.
- You can view and generate this report at any time.
- You do not see a dollar amount for each sale.
- It does not include any information about refunds, resent albums or comps.
- This report only returns up to 500 rows. If your date range is too large the report will not all albums.
- This report will show all your Stores.
Advanced
- Head over to Sales & Marketing Analytics.
- Click on More Reports and select Raw Sales Data.
- Change the date range to the days you wish to cover.
- Wait for the report to generate, and then click the "Download" icon on the top right of the green bar.
This report contains all sales data we collect for metrics purposes. It contains columns including: Name of album, Date of Album, Date of Sale, Estimate Amount Paid, Real Amount Paid and more! It will include information on where the sale was completed, such as "OnlineStore" or "WorkspaceSend"
You can then use this report in Google Sheets or Microsoft Excel. We have created a simple template here you can use to search for guide totals: Google Sheet. Be sure to make a copy so you can edit it!
- You can see the difference between instore and online sales.
- You can see a dollar amount.
- You can view and generate this report at any time.
- It does not include any information about refunds, resent albums or comps.
- This report only returns up to 1000 rows. If your date range is too large the report will not all results.
- This report will show all your Stores.
- If the sale was sent with "Syncing on" only the initial contents will appear in this report.
PicThrive POS Sales Only
If you are only interested in Online Sales, and need to know about refunds or guest emails, this is the best way to go.
- Head over to Exportable Reports.
- Find the Sales with PicThrive's POS box.
- Select the Store you want a report for.
- Click on the blue link at the bottom that says "On-Demand Reports (Per Store)"
- Select the date range you want and enter your email.
- Click Queue. You will be emailed once the report is completed.
This report will contain up-to-date sales with PicThrive's POS. It include fields such as Email, Amount Paid, Amount Refunded, Currency, Album Name and more.
You can then use this report in Google Sheets or Microsoft Excel. We have created a simple template here you can use to search for guide totals: Google Sheet. Be sure to make a copy so you can edit it!
- You can view guest emails and de-duplicate if you like.
- You can can see refunds and dollar amounts paid.
- You can generate this report On-Demand.
- It only contains sales with PicThrive's POS.
- It can take up to an hour to be generated.
- You need to generate 1 report per Store.
Instore Sales Only (Slow)
If none of the above methods work for your instore reporting needs we recommend one of two actions:
- Wait for your invoice to be billed and then use the "Invoice Line Items" report.
- Or, have staff record what sales happen in a spreadsheet or piece of paper as they happen.
For the former you can navigate to:
- Head to Exportable Reports
- Find the Invoice Line Items report.
- Download for the period you are interested in.
This report will contain each instore sale through your POS. It will include fields like Email, Album Name, Album Date, Number of Photos, and Store Name.
You can then use this report in Google Sheets or Microsoft Excel. We have created a simple template here you can use to search for guide totals: Google Sheet. Be sure to make a copy so you can edit it!
- Includes the name of the albums.
- Includes guest email addresses.
- Does not include the dollar amount sold instore.
- Is only generated once your invoice is paid.
- If the sale was sent with "Syncing on" only the initial contents will appear in this report.
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