Kiosk Payment Settings

The Payment settings are broken into three sections:

• Payment Mode
  • Select the method that guests will pay with.
• Additional Options
• Square Reader

Payment Mode

Use Your POS

If you wish for guests to pay for their order at your front desk or counter turn this on. This feature will prompt guests to go to the Front Desk after customizing their order. You will then be able to view and approve their order on the Pending Page.

When using this method, we charge following the "On Site" pricing model. See Plans for details.

In-app Payment

If you wish for customers to pay on the Kiosk, using their credit card, select this option. At checkout, the customer will be prompted to type in their Credit Card information to complete the transaction. After it is completed, the customer will automatically receive their album.

Alternatively, this mode enables the Square Reader and Pay on Phone.

When using the Stripe (card typed in), we charge following the "Online" pricing model. When using Square (card swiped), we charge following the "On Site" pricing model. See Plans for details.

Additional Options

Display Pricing

You can display your pricing on the tablet-based kiosks for guests to view before they checkout. If you have special in-store pricing, that does not match our pricing schemes, we recommend you turn off pricing and display a pricing poster instead.

Pay On Phone

Allows guests to complete their purchase using their phone. This lets them use GPay, Apple Pay or enter their credit card information from the comfort of their own device.

When turned on, along with "In-App Payment" customers will have an choice on how they wish to pay. If they select on phone then they will be presented with a QR code and short link to complete their payment. They will also be SMSed the link if they entered an SMS number on the delivery screen.

Once enabled, a second setting will appear "Pay on Phone Time Limit". To encourage guests to pay while on site and before they leave a time limit is set on their cart. After the time limit expires their cart will be cleared and any instore discount will be removed. By default this time limit is 10 minutes but can be adjusted to be longer if desired.

Pay With Cash

If you are using In-app Payment, some customer may want to pay with cash instead. This option allows a staff member to override the credit card checkout process. By tapping a Pay With Cash button Staff can type in the App's PIN code to override the credit card fields.

Note: This is treated as if the payment is completed with a Gift Card.

Enable Content Sync for Full Albums

Similar to when sending a full album from the workspace (Auto Syncing Entire Album Sends), the tablet can be set to automatically sync guest purchases.

Unlike the Entire Album Sends, this settings is aware of any Pricing Scheme split your team has set between photos and videos. It will only allow syncing of the media content that has reached the "Full Album" tier of your pricing scheme.

Override Default Pricing

Do you have different pricing in-store than online? You can customize your app pricing in your setting and specify a unique pricing plan to display on kiosks. This can be useful if you wish to provide a discount on in-store sales.

1. First create a second pricing scheme on the [Pricing](/kb/pricing/pricing) page.
2. Toggle on Override Default Pricing in the Kiosk
3. From the dropdown that appears, select the name of the pricing you wish to use.

Tap to Pay

Compatibility

If your device supports NFC and is running Android 13 or higher, you can accept contactless card payments directly on the tablet. Guests simply tap their credit card, debit card, or phone (Apple Pay, Google Pay) on the tablet screen to complete their purchase.

This option requires "In-app Payment" to be enabled. If your device does not support NFC, this setting will not appear.

Stripe recommends supported devices for tap to pay here: StripeLink

Location

Tap to Pay requires a business address to be set on your Stripe connected account. This is a Stripe requirement for all card-present (in-person) transactions. Location is used for regulatory compliance, fraud prevention, and may appear on cardholder statements. The address is pulled automatically from your Stripe account settings, so no additional setup is needed on the kiosk. If your Stripe account does not have a business address configured, a default will be used. To ensure accuracy, verify your business address under Settings → Business details in your Stripe Dashboard.

Bluetooth STRIPE Reader

Compatibility

Requires Bluetooth support.

If your device supports both NFC and Bluetooth and is running Android 13 or higher, you can choose between Tap to Pay (NFC) and an external Bluetooth card reader. This option appears as a "Use Bluetooth Card Reader" toggle in the Payment Mode settings when Tap to Pay is enabled.

Compatible readers

Stripe Reader M2: for US-based Stripe accounts

BBPOS WisePad 3: for Canadian and international Stripe accounts

For WisePad 3 availability check "Country availability" here: STRIPE BBPOS WisePad 3

Setup

1. Ensure Bluetooth is enabled on your tablet.

2. Power on your card reader and keep it nearby.

3*. In the kiosk settings under Payment Mode, enable "In-app Payment", then enable "Tap to Pay", then toggle on "Use Bluetooth Card Reader".

4. The kiosk will search for nearby readers and connect automatically. The first connection may take several minutes if the reader requires a firmware update.

5. Once connected, the settings will show "Connected" along with the reader's identifier.

* - "Tap to Pay" will only be visible if the device has Android 13+ and an NFC reader. Otherwise, only "Use Bluetooth Card Reader" will be available.

Disconnect

To disconnect, simply toggle "Use Bluetooth Card Reader" off.

Reconnect

The kiosk remembers the last connected reader. If the reader is temporarily powered off or goes out of range, the kiosk will attempt to reconnect automatically when the reader becomes available again. If the app is restarted, it will reconnect to the same reader on launch.

Troubleshooting

Bluetooth is turned off: Enable Bluetooth in your device's system settings and try again.

Reader not found: Make sure the reader is powered on, charged, and within range.

Firmware update: A newly purchased reader may need a firmware update on first connection. Keep the reader powered on and nearby until the update completes. Do not close the app during this process.