Getting your financials ready for the season

How can I provide a guest with free photos or videos?

How do I pay a failed invoice?

How do I view and download a past invoice?

How do I view my current invoice?

Understanding Billing

Update or Change Your Payment Method

How much storage is included?

Storage FAQ

What are my content storage options and costs?

When is Storage automatically Deleted?

Commission Reporting

Create Another User Account/Login

Export all emails sent in the last quarter

How can I see how much Storage I'm using?

How do I keep track of In-Store Sales?

Invoice Day Summary

Invoice Line Items

Permissions Overview

Report Email Notifications

Sales Overview

Sales and Marketing Analytics

Sales with PicThrive's POS

Stripe Sales

Live Training Sessions - It's time to WOW your guests!

Live Training for Seasonal Staff

Be a better photographer

Camera Suggestions

Cheat Sheets

Getting Started Resources

How to communicate to Guests

Mailing List

Posters and Photo Business Cards

Retail Sales Training

Training Videos

Customer Support for my Guest

Guest FAQ

How do I provide technical support to my customers?

A customer didn't receive their email

Delete, Cancel or Credit an Email

Email Contents

Email History Record

Email Status

Email Types

Find Email or Order

How do I resend an email?

How do I resolve bounced emails?

Where do I see SMS history?

Auto-sales for Photos and Videos

Automated Emails

Guest Name Search for Email + Phone Auto Complete

How can I do pre-sales with my reservation system?

How can I see if Integrations are working or sending emails?

Integration Status

Integrations

PicThrive API

Smartwaiver Integration Instructions

WaiverFile

Why connect your Res or Waiver System with PicThrive?

Zapier

Customize the Guest Gallery

Display Ads

Marketing Prompt

Widgets

Custom Gallery Domain

Custom Store Domain

How can I download a few selected pictures from an album for in-house (marketing) use?

How to setup Google Analytics

Marketing Overview

Retargeting

Branding & Marketing: Snap + Grow Webinar

How to Use New Features, Snap + Grow Customer Webinar

Planning a Clear Path: Snap + Grow Webinar

Watch Product Demos and Feature Highlights: Snap + Grow Webinar

Jan 2023 Newsletter: Are you getting everything you can from PicThrive reports?

July 2023 Newsletter: Steady as she goes

March 2023 Newsletter: We know your time is valuable

May 2023 Newsletter: Prepping staff for busy season, building your brand

November 2023 Newsletter - Learn something new this month

Sept 2023 Newsletter: Comin in HOT! 🔥

Top 10 Optimization Tips for Operators

A customer left without paying, what do I do?

Add All Photos/Videos to a Pending Order

An email won't send. What do I do?

Approve an Order

Edit Email Address of a Pending Order

Edit Phone Number

Finding the Album of a Pending Order

How do I delete a pending order?

How do I know how much to charge a customer for a pending order?

How do I know if a customer's order was sent?

How to Edit Guest's Contact Information on Pending Page

How to view specific Photo/Video Details in a Pending Order

Missing/Invalid Email for a order in Pending Tab

Pending Details

Pending Details for Items Sent Through the Workspace

Pending Item Entry

Enable CCAPI on your Canon Camera

How to connect a Camera to PicThrive Instant

How to control a connected Camera

List of supported cameras

Adjust Computer Sleep Settings

Automatic QR Code Album Creation

Automatic SD Card Uploading / New Drive Detection

FTP Server for Automatic Camera Transfers

Find a computer's IP Address

Folder Detection / Monitoring

PicThrive Instant - First Setup

PicThrive Instant Cache

PicThrive Instant Installation

PicThrive Instant Specific Settings

QR Code not being detected

Save additional copies to Local Computer

3 Ways to Reflect on Year over Year Sales Activity

How Do I Check Types of Review Clicks?

How Do I Pull Year-end Sales? Sales Overview Report

How Do I compare My Sales to Last Year?

How do I Check Review Clicks In Galleries?

Can I hand out a coupon?

Create Coupon

Give a customer a Coupon

How are coupons charged to me?

Automatic Pricing Discounts

Changing or linking a Stripe Account

Combo Discounts

Do I need to add a tax?

How do I delete pricing?

How do you want to price photos and videos?

Online Store Pricing Overview

Online Store Tax

Per Album vs Per Day Pricing

Pricing Schemes

Export Stripe Data

How can I get notified about new sales with Stripe?

How does Stripe Work?

What happens on chargebacks?

Add a Secret

Adding a 'Buy Photos' Button to your website

Can I delete a Store?

Customize Watermark

Customize my Store

Gift Cards

How can I visit my online store?

How do I Create a New Store?

How do I refund a customer?

Managing Multiple Stores in the Workspace

Online Store Button

Connecting Stripe to PicThrive

Contacting Stripe Support

Required Stripe Account Information

360 Video

Apple iPhoto - Drag & Drop

How are photos sorted when displayed to the customer?

How do I make my uploads go faster?

I forgot my password

Sales Overview Troubleshooting Tips

Troubleshooting PicThrive Instant Install

Uploading files from an SD card

What does "Warning your session expires in 6 hours" mean?

Custom Email Templates

Custom Email Tip: Abandon Cart AKA Discard Pending

Custom Email Tip: Connect Guests with Your Brand

Custom Email Tip: Coupon Codes to Generate Return Business

Merge Tags: Definitions and Use Cases

Favoriting Photos & Video

Remove Favorited Photos from the Favorites Folder

Supported Photo Types

Supported Video Types

Am I charged for including a phone number/sending an SMS?

Are guests charged extra for SMS?

Can guests reply to SMSs (texts) to get customer support?

How do I know if the guest received the SMS (text)?

What countries can I send an SMS (Text) to?

What phone number will a guest receive an SMS (text) from?

When I send an SMS (text), what does the guest receive?

Why do I have to still enter a guest's email if I have their SMS number?

Auto Correct

Auto Syncing Entire Album Sends

Guest List

How can I tell if I sent an Album already?

Pending emails & orders for an album

Send Album Overview

Send a certain quantity of photos/videos

Send a full album

Send a link to the Online Store

View Emails sent from an Album

Add Souvenir Photos/Videos to an Album

Create a Souvenir Album

Remove a Souvenir Album

Souvenir Album Settings

Unlist Souvenir Album

Album Card

Album Tour

Create a New Album Title Suggestion

Create an Album

Custom Album Price

Date Navigation

Delete an Album

Filter Selected Store on the Workspace View

Hide Albums by default

Hide an album

How do I download photos without sending an album?

How to upload photos or videos

Keyword Filter

Manage Album

Moving & Copying Content between Albums

Moving Albums

PicThrive AutoEnhance

Recycle Bin

Scheduling

Selecting Photos/Videos Inside an Album

Slideshow

Smart Album Title

The Manage Album Toolbar

Upload Errors