March 2023 Newsletter: We know your time is valuable

Updated 1 year ago by Carrie Mamantov

Product Update

In the past several months, you’ve seen us push more automation across the platform because we’re all about saving YOU time.

Time for your staff to focus on sales, and not editing image by image. Turn on Auto-enhance
Time for your staff to connect more with each guest, and not mess with emailing photos individually. Are you using Auto Complete?
Time in your admin hours so you are looking at your business sales overview, and not missing the big picture. Are you checking your sales totals?
Time through valuable industry software integrations, so you and your staff are focused on guests and not on the tech. Read 3 tips to get the most of our Integration Partners

Best Practices via Live Training

Many of our outdoor adventure customers are refreshing their operations and equipment. It also means it’s hiring season!

As you get staff onboarded, be sure to point them to our new “Workspace live training”. Based on customer feedback, we’ve carved out a regular time to show your teams the basics of the workspace.

Watch the 7 series Selling photos
Give your staff a 'friendly sales' training so they are ready to represent your brand when they chat it up with guests.
Review commissions, and set up new ones
Consider how to build additional incentives into your photo sales program

The Flybook - Integration Partner

The Flybook reservation software takes “software as a service” seriously, prioritizing SERVICE through support staff locally (US) based, with previous guide and operator experience, and by treating customers as partners. When you connect The Flybook to PicThrive, you're extending the guest experience, and saving your team valuable time.

PEEK - Integration Partner

In January, we launched our integration with Peek.

Connecting Peek to the PicThrive workspace will automatically identify which customers have already purchased photos and videos in store, then connect those who haven’t made purchases directly to their trip album for the opportunity to buy online.

Here's a customer pro tip!

Take advantage of integrations! Our friends at Skydive Oregon have regained one hour of their day by using this more streamlined workflow. If you think this example of Guest Name Search for Email + Phone Auto Complete emails could work for your operations as well, reach out to get your tools integrated.

Reminders

You’ll want to verify all your payment info is up to date, here’s some quick steps for changing out credit cards or updating your Stripe account.

ICYMI

In addition to the big roll out of Auto-Enhance and our new partner integrations, the New Slideshow app has been a big hit. Many operators are seeing a positive impact to in-store engagement, plus it's just easier to manage.